• Customer: “Hi, I can’t seem to connect you guys are you having a problem?”
  •  Tech Support: “Well sir, what dialup software are you using?”
  •  Customer: “The one you provided.”
  •  Tech Support: “And what version is it?”
  •  Customer: (says the version number)
  •  Tech Support: “Oh, that’s the problem you need the latest version.”
  •  Customer: “Ok, how do I get it?”
  •  Tech Support: “Well, just transfer the file via FTP.”
  •  Customer: “Well that would be nice, but I can’t connect to the Internet.”
  •  Tech Support: (sounding exasperated) “I told you just to FTP the file sir.”